FAQ

How do I cool the Flex-Ice Gel Pack ?

Store the Flex-Ice pack in the freezer ready for immediate use, When you cool a Flex-Ice gel pack the clear gel inside forms 'flex-ice' a unique soft white paste ready to deliver a recommended treatment.


How do you apply cold therapy ?

For the average adult, apply a cold Flex-Ice gel pack to the injured area for 20 minutes with a 20-30 minute rest period between applications for a 2 hour period. Early application is important. Depending on the severity of the injury this can be repeated over a 24-72 hour period. Note: Always place a light towel/cover between the skin and the Flex-Ice pack to avoid the possibility of frostbite.


Which product is best for me a Flex-Ice Gel Pack of a Flex-Heat Lupin Seed Pack ?

Both the Flex-Ice Gel Pack and the Flex-Heat Lupin Seed Heat pack can be used hot or cold.
If your use is going to be primarily cold (for example after sporting activities, post surgical icing or acute pain relief) you should use a Flex-Ice gel pack. The gel pack can store more 'cold energy' in the pack ensuring a recommended treatment is delivered everytime. An advantage of Flex-Ice gel packs when heated is that they are odour free and can be heated over and over without having to wait for the pack to cool down. (All seed filled packs should be allowed to cool down after they have been heated).
If however you would be primarily using the pack for heating (for chronic pain relief or just as a way to keep warm on a winter night) a Flex-Heat Lupin pack is recommended.


What does cold therapy actually do ?

Cold therapy is the clinically proven aid for most musculoskeletal injuries. Cold therapy will promote stronger healing, ease pain and improve recovery


Will cold therapy help the pain ?

Yes, cold therapy provides strong pain relief, Cold temperatures reduce the nerve transmissions from painful areas. With 4-5 minutes of cold therapy there is sensory fibre analgesia comparable to local anaesthesia.


How does cold therapy improve recovery time ?

The body reacts to injury or surgery by initiating an inflammatory response. This increases the permeability of blood vessels, activates local pain receptors and attracts immune chemicals creating swelling. This excess of fluids separates healthy cells in the vicinity from their oxygen source. As a result many healthy cells die from secondary tissue damage called “hypoxic injury”.


What are some common uses of cold therapy ?

Sports inuries (sprains and strains)
Neck of back injuries/spasm
Migraine and headache
All types of body aches and pains.


Are there any precautions I should be aware of when using cold therapy ?

Any cold product may cause frostbite if improperly used. Elderly or disabled persons may also require supervision. Do not use on infants. Young children should be supervised whilst using this product. Do not use Cold Therapy before sporting activities as it can lower the area's proprioception. People with circulatory disorders should not use cold therapy.


How do I heat the Flex-Ice Gel Pack ?

Microwave: Heat the Flex-Ice pack for 1 minute on high.
Microwave power will vary and affect the time required to reach your desired temperature.
Remove the pack and massage the pack a little to distribute the heat evenly (temperature will continue to rise slightly). Carefully check desired temperature by holding the Flex-Ice pack against the inside forearm. If further heating is required heat for 10-20 second intervals until you reach your desired temperature (note total time for future reference.)
If heating the pack directly from the freezer remove all attached ice and dry before heating. Heat the Flex-Ice pack for 2 minutes on high then at 20 second intervals until you reach your desired temperatue.
Hot Water: Heat approx. 2 litres of water. Pour the water into a suitable container. Place Flex-Ice in the hot water for approx. 90 seconds. If the pack is not hot enough place back in hot water for a further 30 seconds. If removing the Flex-Ice pack from the freezer initially place the Flex-Ice in hot water for approx. 5-7 minutes.


How do I apply heat therapy ?

Heat therapy can be used any time except when there is internal or external bleeding. Application times of 20-30 minutes are recommended.


What does heat therapy actually do ?

Heat therpy will increase blood flow to and area, soothe and relax muscles in spasm and enhance healing.


Will heat therapy help the pain ?

Yes, heat therapy provides mild pain relief by acting as a counter irritant “filling” the nerves with the sensation of heat instead of pain, thereby reducing the amount of pain perceived.


How does heat therapy improve recovery time ?

Heat encorages blood flow to an area, bringing oxygen and nutrients while decreasing inflammation by taking toxins away.


What are some common uses of heat therapy ?

Relieving pain and stiffness in joints and muscles.
Alleviating stomach cramps and period pain.
Relieving arthritic pain.


Are there any precautions I should be aware of when using heat therapy ?

Never apply heat to bruises or muscle strains in the first 24 hours. Heat may increase any local bleeding. Persons with diabetes, circulatory problems, nerve damage, paralysis or senstive skin should not use heat therapy except if directed by a health practioner. When pregnant do not apply heat therapy to the abdomen. Do not apply heat therapy where a clot of thrombosis is suspected.